General Terms
Last updated: 5 August 2026
These Terms & Conditions (“Terms”) govern your use of the website http://www.kgcargo-bg.com (the “Website”) and, where applicable, outline the general principles for the provision of freight forwarding and logistics services by KG Cargo Ltd. (“KG Cargo”, “we”, “us”, “our”).
By using this Website or by requesting our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.
1. Scope of these Terms
1.1 These Terms apply to:
(a) the use of our Website; and
(b) the general framework under which we offer freight forwarding and logistics services, unless a separate written contract has been agreed.
1.2 In case of conflict between these Terms and a specific written agreement with you, the written agreement shall prevail.
2. Who we are
KG Cargo Ltd.
Registered address: zh.k. Druzhba 2, bl. 285, ent. V, fl. 8, suite 8.2, Sofia 1582, Bulgaria
Company registration number (UIC): 202315089
VAT number: BG202315089
Contact email: sales@kgcargo-bg.com
3. Use of the Website
3.1 You may use the Website for information purposes and to contact us about our services.
3.2 You agree not to misuse the Website, including but not limited to:
- attempting to gain unauthorised access to our systems;
- introducing malicious code (viruses, malware, etc.);
- using the Website in a way that could damage or impair its operation.
3.3 We may modify, suspend or discontinue any part of the Website at any time without notice.
4. Information on the Website
4.1 The information on the Website is provided for general information purposes only and does not constitute legal, commercial or technical advice.
4.2 While we strive to keep the information accurate and up to date, we do not guarantee that all information is complete, accurate or current at all times.
5. Requests for quotes and services
5.1 Submitting a request for a quote through the Website or by email does not constitute a binding contract. A contract is only formed when we explicitly confirm our acceptance (e.g. by written order confirmation) and you accept our offer.
5.2 All quotes are based on the information you provide. If the information is incomplete or incorrect, we reserve the right to adjust our offer or to refuse the shipment.
5.3 Our services may be subject to additional terms, such as standard freight forwarding conditions, international conventions (e.g. CMR, Hague-Visby, Montreal Convention) and other industry rules. Where applicable, these will be communicated or referenced in our offers and transport documents.
6. Prices and payment
6.1 Prices and rates will be specified in our offers and confirmations. Unless stated otherwise, they exclude taxes, duties, customs charges and other third-party costs.
6.2 Payment terms (e.g. due date, currency, method) will be set out in our invoices or in a separate agreement with you.
6.3 In case of late payment, we may charge interest and/or suspend services, in accordance with applicable law and our agreements.
7. Your responsibilities as a customer
7.1 You are responsible for providing accurate and complete information necessary for us to arrange transport and related services, including but not limited to:
- correct cargo description, weight and dimensions;
- proper packaging and labelling;
- declaration of hazardous or special goods;
- correct customs and documentation information where applicable.
7.2 You agree to comply with all applicable laws and regulations, including export controls, sanctions, customs and transport regulations.
7.3 You are responsible for ensuring that shipments do not contain prohibited or illegal goods.
8. Liability and limitations
8.1 Our liability in connection with transport, storage and related services is generally limited in accordance with:
- the applicable international conventions (such as CMR for road, Hague-Visby Rules for ocean, Montreal Convention for air), and/or
- applicable national law and industry-standard freight forwarding conditions.
8.2 Unless otherwise agreed in writing, we are not liable for indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity.
8.3 Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
9. Cargo insurance
9.1 Standard carrier liability (under conventions and laws) is not the same as full cargo insurance and usually only covers part of the cargo value and only for limited events.
9.2 We may help you arrange cargo insurance upon request. Such insurance is subject to the terms and conditions of the respective insurer or broker. We will inform you whether insurance has been arranged and under what conditions.
9.3 Unless cargo insurance has been explicitly arranged and confirmed in writing, you are responsible for deciding whether to insure your cargo.
10. Data protection
10.1 Our processing of personal data is governed by our Privacy Policy.
10.2 For the use of cookies on the Website, see our Cookie Policy.
11. Intellectual property
11.1 All content on the Website (text, images, graphics, logos) is owned by us or used under licence. You may not reproduce, distribute or use it for commercial purposes without our prior written consent.
12. Governing law and jurisdiction
12.1 These Terms and any disputes arising out of or in connection with them shall be governed by the laws of Bulgaria, without regard to its conflict of law rules.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria, unless mandatory law provides otherwise.
13. Changes to these Terms
13.1 We may update these Terms from time to time. The latest version will always be available on this page and will show the “Last updated” date.
13.2 Continued use of the Website or our services after changes have been published constitutes acceptance of the updated Terms.
This English version is a translation. In case of discrepancy, the Bulgarian version prevails.