Very often on the phone or via e-mail I receives requests like “How much it will cost me to move a load from USA or China to Bulgaria”. Literally ! Well, I would gladly quote them but I can’t. Neither is able any other forwarder. For the simple reason that the rate request is incomplete and provides no information that can help to make a … Continue reading Freight quote – the elements
Recently, I have joined an interesting discussion in LinkedIn concerning the “Chinese system of prepaid LCL Shipments” I am sure the majority of you have experience with this system which cannot be called Chinese at all because it is also applied in India and all over the world where there is no transparency of cost. Regrettably none of the participants of the discussion has spoken … Continue reading Beware prepaid freight and shipments from China
What is the difference between freight forwarder and a courier? I have been often asked that question. Well, from operational point of view the difference is tremendous but from customers point of view the difference is none. Why? The customer perception is that both couriers and forwarders offer the same service – delivery of shipments from one point to another. And this is really the … Continue reading Courier or freight forwarder ?
2 months ago I have posted the article Converting sales lead to order – forwarders tale. In this post I have tried to attract the attention of the forwarding community to an important but highly undervalued process. The process of sales. As any process the process of sales has an input which has to generate a result. But what we provide as an input in … Continue reading Selling Freight Forwarding Services
Once upon a time there lived a forwarder who was acknowledged as a very good designer of the shipping process. The name of the forwarder was Sef and he has owned a small company working alone from home. His company was SSF – Small Size Forwarder – do you remember). What helped Sef in his daily work was his integrated CRM/OMS where Sef entered all … Continue reading Converting sales lead to order – forwarders tale